Executive Recruitment

About Citizens Advice

The Citizens Advice service is made up of the national charity and our network of 265 independent local Citizens Advice charities across England and Wales. Our role as the national charity is to enable local Citizens Advice to deliver their services and to jointly deliver other services at a national level. Our network of charities offers confidential advice online, over the phone, and in person, for free.

How we deliver our services

The service is delivered by our highly-trained people, a mixture of 18,800 local volunteers, 2,500 Witness Service volunteers, and 7,000 local and 1,000 national staff.

Together we deliver the Witness Service, Pension Wise, the consumer service, the Help to Claim service, and debt advice funded by the Money and Pensions Service and Advicelink across Wales, funded by Welsh government. We’re also the consumer champion for the energy market and the statutory consumer watchdog for the postal service.

Nationally, Citizens Advice is run from 4 administrative offices. Locally, advice is offered from approximately 2,500 locations. The Witness Service is available in all criminal courts across England and Wales.

Our Team

Find out about our trustee board sub committees

The following committees support the trustee board in its work:  

Audit and risk committee 
Advises the trustee board on risk management, internal controls, external audit and financial  reporting. This committee has 3 independent co-opted members. 

Chairs’ committee 
Acts as a sounding board for the Chair of the trustee board in carrying out their responsibilities. This includes the planning of the board’s agendas, and shaping and agreeing the board’s business. 

Cymru advisory committee 
Advises the board on matters relating to Welsh policy, public affairs and equality issues, as well as  on strategy development and business planning in the Welsh context. The committee also carries a  brief to assure the board that we are meeting our duties under current Welsh language legislation.  

Equality committee 
Gives expertise and guidance on equity, diversity and human rights to the board and the service,  making sure promoting equity and tackling discrimination for clients is at the heart of our advice and policy work. This committee has 3 independent co-opted members. 

People committee
Supports the trustee board through its oversight of the Citizens Advice national people strategy, including inclusive employer priorities. The committee ensures that the policies and practices associated with the people strategy are consistent with organisational behaviours and culture. It also monitors and provides feedback on our pay and reward strategy, and advises the Chair on the appointment, appraisal and pay of the Chief Executive and executive directors. This committee has 2 independent co-opted member. 

Technology committee
Responsible for helping to shape, monitor and give feedback on the technology strategy. This committee has 3 independent co-opted members.